Last updated: 1-29-26

Welcome to www.primusquartz.com (the “Site”), operated by Primus Quartz LLC (“Primus Quartz,” “we,” “us,” or “our”). By accessing or using this Site, you agree to be bound by the following Terms & Conditions (“Terms”). If you do not agree, please do not use the Site.

 

1. Eligibility & Use of the Site

By using this Site, you represent that you are at least 18 years old or the age of majority in your jurisdiction. You agree to use the Site only for lawful purposes and in accordance with these Terms.

 

2. Products & Descriptions

Primus Quartz LLC sells natural quartz crystals and related items.

• All crystals are natural products and may vary in size, shape, color, clarity, and appearance.

• Product photos are provided for reference only unless explicitly stated that the exact item shown will be shipped.

• Measurements and weights are approximate.

We make reasonable efforts to display products accurately but do not guarantee that all displays or descriptions are error-free.

 

3. Orders & Acceptance

• All orders placed through the Site are subject to acceptance and availability.

• We reserve the right to refuse or cancel any order at our discretion, including for suspected fraud, errors in pricing, or inventory issues.

• An order is not considered accepted until payment is successfully processed and confirmation is issued.

 

4. Pricing & Payment

• Prices are listed in U.S. dollars unless otherwise stated.

• Applicable taxes and shipping fees are calculated at checkout.

• Payments are processed by third-party providers such as Stripe and Link.

• Primus Quartz LLC does not store or process payment card information.

We are not responsible for payment processor downtime, errors, or service interruptions.

 

5. Shipping & Delivery

• Shipping times are estimates and not guaranteed.

• Risk of loss passes to the customer once the order is handed over to the shipping carrier.

• We are not responsible for delays caused by carriers, customs, weather, or other factors outside our control.

Please refer to our Shipping Policy for full details.

 

6. Returns, Refunds & Damaged Items

Returns and refunds are governed by our Returns & Refund Policy, which is incorporated into these Terms by reference.

• Due to the nature of crystals and one-of-a-kind items, returns may be limited.

• Customers must follow the outlined process for reporting damaged items.

 

7. Disclaimer on Use of Crystals

Our products are sold for decorative, spiritual, personal interest, or collection purposes only.

• We make no medical, therapeutic, psychological, or health claims.

• Crystals are not intended to diagnose, treat, cure, or prevent any condition.

• Any metaphysical or spiritual information provided is subjective and for informational purposes only.

Use of our products is at your own discretion and risk.

 

8. Intellectual Property

All content on this Site, including text, images, graphics, logos, and product photography, is the property of Primus Quartz LLC or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, or use our content without prior written permission.

 

9. User Conduct

You agree not to:

• Misuse the Site

• Submit false or misleading information

• Attempt to interfere with Site security or functionality

• Use the Site for unlawful or abusive purposes

We reserve the right to terminate access for violations of these Terms.

 

10. Limitation of Liability

To the fullest extent permitted by law, Primus Quartz LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the Site or purchase of products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

 

11. Indemnification

You agree to indemnify and hold harmless Primus Quartz LLC from any claims, damages, or expenses arising out of your violation of these Terms or misuse of our products.

 

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Louisiana, without regard to conflict-of-law principles.

 

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the Site. Continued use of the Site constitutes acceptance of the updated Terms.

 

14. Contact Information

For questions about these Terms, please contact:

Primus Quartz LLC
Email: contact@primusquartz.com
Website: www.primusquartz.com

Last updated: 1-29-26

Primus Quartz LLC ships natural, unpolished quartz crystals and mineral specimens through www.primusquartz.com. Please read this Shipping Policy carefully before placing an order.

 

1. Processing Time

• Orders are typically processed within 1–3 business days, excluding weekends and holidays.

• Processing time does not include transit time.

• Orders may be delayed due to high volume, supply availability, or unforeseen circumstances.

 

2. Shipping Methods & Carriers

• We ship using reputable third-party carriers.

• Shipping options, rates, and estimated delivery times are displayed at checkout.

• Tracking information will be provided when available.

Delivery times are estimates and are not guaranteed.

 

3. Domestic & International Shipping

• We currently ship [insert: domestic only / domestic and international].

• International orders may be subject to customs inspections, duties, taxes, or delays.

• Customers are responsible for all customs fees, import duties, and local taxes.

 

4. Packaging & Handling

Our crystals are carefully packaged to minimize movement and damage during transit. However, due to the natural and fragile nature of raw quartz, some minor chipping or shedding of small fragments may occur.

Quartz clusters and points are not manufactured or polished items. Natural breaks, inclusions, and surface irregularities are expected characteristics of genuine mineral specimens.

 

5. IMPORTANT SAFETY NOTICE — HANDLING NATURAL QUARTZ

Natural quartz crystals can be extremely sharp.

• Raw quartz clusters and points may contain razor-sharp edges, including microscopic edges formed through natural growth or mining fractures.

• These edges can cut skin similarly to obsidian, even when the crystal appears smooth.

• Small fragments or dust may be present in packaging due to natural breakage.

We strongly recommend:

• Wearing protective gloves when handling crystals

• Opening packages carefully

• Keeping crystals away from children and pets

• Avoiding direct pressure on crystal points or edges

By purchasing from Primus Quartz LLC, you acknowledge and accept the inherent risks associated with handling natural mineral specimens.

 

6. Risk of Loss

• Ownership and risk of loss transfer to the customer once the shipment is handed to the carrier.

• We are not responsible for delays, damage, or loss caused by shipping carriers, customs authorities, weather, or events beyond our control.

 

7. Damaged Items During Shipping

If your order arrives significantly damaged:

• Contact us at contact@primusquartz.com within 48 hours of delivery

• Include clear photos of:

  • The damaged item

  • Packaging materials

  • The shipping box

We will review claims on a case-by-case basis in accordance with our Returns & Refund Policy.

 

8. Incorrect Address & Failed Delivery

• Customers are responsible for providing accurate shipping information.

• We are not responsible for delays or losses resulting from incorrect or incomplete addresses.

• Returned shipments due to address errors may incur reshipping fees.

 

9. Contact

For shipping-related questions, please contact:

Primus Quartz LLC
Email: contact@primusquartz.com
Website: www.primusquartz.com

Last updated: 1-29-26

​

Primus Quartz LLC (“Primus Quartz,” “we,” “us,” or “our”) operates the website www.primusquartz.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase through our Site.

By using the Site, you agree to the practices described in this Privacy Policy.

​

1. Information We Collect

Personal Information

When you visit the Site or place an order, we may collect certain information, including:

• Name

• Email address

• Shipping and billing address

• Payment confirmation details

• Order history

• Communications you send to us

We do not collect or store your full payment card details.

Payment Information

All payments are processed securely by third-party payment processors such as Stripe and Link. These providers collect and process payment information directly in accordance with their own privacy policies.

Primus Quartz LLC does not store or have access to your full payment card information.

Automatically Collected Information

When you visit the Site, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Pages visited and time spent on the Site

• Referring website or source

This data helps us improve the Site and understand how visitors interact with our content.

​

2. How We Use Your Information

We use the information we collect to:

• Fulfill and ship orders

• Process payments and prevent fraud

• Communicate with you about orders or inquiries

• Provide customer support

• Improve our website, products, and services

• Comply with legal and regulatory obligations

We do not sell or rent your personal information.

​

3. Sharing Your Information

We may share your information only as necessary with trusted third parties, including:

• Payment processors (e.g., Stripe, Link)

• Shipping carriers to deliver your orders

• Website hosting and platform providers (e.g., Wix)

• Legal or regulatory authorities if required by law

These parties are only given access to the information necessary to perform their services.

​

4. Cookies & Tracking Technologies

Our Site may use cookies and similar technologies provided by Wix or third-party services to:

• Enable essential site functionality

• Analyze site traffic and usage

• Improve user experience

You can manage or disable cookies through your browser settings, though some features of the Site may not function properly as a result.

​

5. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders

• Comply with legal and accounting requirements

• Resolve disputes

• Enforce our agreements

When no longer needed, data is securely deleted or anonymized.

​

6. Data Security

We take reasonable measures to protect your personal information. Our Site is hosted on Wix, which provides secure infrastructure and SSL encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

​

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your information

• Withdraw consent for certain data processing

To exercise these rights, please contact us at contact@primusquartz.com.

​

8. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly remove it.

​

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

​

10. Contact Info

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Primus Quartz LLC
Email: contact@primusquartz.com
Website: www.primusquartz.com

Last updated: 1-29-26

Primus Quartz LLC (“Primus Quartz,” “we,” “us,” or “our”) sells natural, unpolished, raw quartz crystals and mineral specimens through www.primusquartz.com. Please read this disclaimer carefully before purchasing or handling our products.

 

1. Natural Origin & Appearance

All products sold by Primus Quartz LLC are natural quartz crystals sourced from Arkansas, USA.

• Our crystals are not lab-grown, manufactured, or artificially perfected

• Natural variations in size, shape, clarity, color, and structure are expected

• Inclusions, fractures, asymmetry, and surface irregularities are normal characteristics of genuine natural quartz

Because of this, crystals may not resemble the uniform appearance of lab-grown or polished specimens. Each piece is unique.

 

2. Raw & Unpolished Condition

Our products are sold in their raw, unpolished state unless explicitly stated otherwise.

• Crystal points and clusters may display uneven growth, partial points, or natural terminations

• “Perfect” or well-formed points are naturally occurring, rare, and fragile

• Minor chipping, flaking, or shedding of small fragments may occur due to natural structural stress or handling

Such characteristics do not constitute defects.

 

3. Handling & Safety Warning

Natural quartz crystals can be extremely sharp.

• Raw quartz may contain razor-sharp edges, including microscopic edges created through natural crystal growth or mining fractures

• These edges can cause cuts or abrasions and may slice skin similarly to obsidian

• Small fragments or crystal dust may be present, especially with clusters and points

Safety Recommendations:

• Wear protective gloves when handling crystals

• Handle with care and avoid applying pressure to points or edges

• Keep crystals away from children and pets

• Open packaging carefully and dispose of loose fragments safely

By purchasing from Primus Quartz LLC, you acknowledge and accept the inherent risks associated with handling natural mineral specimens.

 

4. Fragility

Quartz crystals, particularly points and clusters, are naturally fragile.

• Points may break if dropped, pressed, or mishandled

• Damage caused by improper handling, impact, or misuse is the responsibility of the customer

Primus Quartz LLC is not responsible for damage occurring after delivery due to handling or environmental conditions.

 

5. Intended Use

Our products are sold for:

• Decorative purposes

• Personal interest or collection

• Spiritual or metaphysical practices (subjective and personal)

We make no guarantees regarding results, experiences, or outcomes related to metaphysical or spiritual use.

 

6. No Medical or Therapeutic Claims

Primus Quartz LLC does not make any medical, psychological, or therapeutic claims.

• Crystals are not intended to diagnose, treat, cure, or prevent any medical or mental health condition

• Any information provided regarding spiritual or energetic properties is for informational purposes only and reflects personal beliefs

Always consult qualified professionals for medical or health-related concerns.

 

7. Assumption of Risk

By purchasing, receiving, or handling products from Primus Quartz LLC, you assume all risks associated with:

• Handling sharp natural materials

• Fragility and breakage

• Improper use or storage

Primus Quartz LLC shall not be held liable for injuries, damages, or losses resulting from the use or handling of its products to the fullest extent permitted by law.

 

8. Contact

If you have questions regarding this disclaimer or our products, please contact:

Primus Quartz LLC
Email: contact@primusquartz.com
Website: www.primusquartz.com

Last updated: 1-29-26

Primus Quartz LLC sells natural, raw, unpolished quartz crystals and mineral specimens. Due to the nature of these products, all sales are final. Please read this policy carefully before placing an order.

 

1. No Refunds Policy

Primus Quartz LLC does not offer refunds.

• All purchases are final once an order is placed

• We do not provide refunds to the original payment method

• This applies to all products, including one-of-a-kind and intuitive selections

By completing a purchase on www.primusquartz.com, you acknowledge and agree to this no-refunds policy.

 

2. Store Credit for Significant Shipping Damage Only

We understand that shipping incidents can occur. Store credit may be issued only in cases of significant damage caused during transit, subject to the conditions below.

Eligibility Requirements:

• Damage must be clearly caused during shipping

• The damage must materially affect the integrity of the specimen (minor chipping or natural shedding does not qualify)

• You must contact us within 48 hours of confirmed delivery

 

3. Reporting Damage

To request store credit for shipping damage, you must:

• Email contact@primusquartz.com within 48 hours of delivery

• Include clear photographs of:

  • The damaged item

  • All original packaging materials

  • The shipping box

Failure to meet these requirements may result in denial of store credit.

 

4. Exclusions (Not Eligible for Store Credit)

Store credit will not be issued for:

• Minor chips, flakes, or fragments consistent with natural quartz

• Natural imperfections, fractures, or asymmetry

• Damage caused by handling after delivery

• Breakage due to drops, pressure, misuse, or improper storage

• Buyer’s remorse or dissatisfaction with appearance

• Late damage reports submitted after 48 hours

Natural variation and fragility are inherent characteristics of raw quartz and are not considered defects.

 

5. Store Credit Terms

• Approved store credit will be issued electronically

• Store credit has no cash value and is non-transferable

• Store credit must be used toward future purchases on www.primusquartz.com

• Shipping fees are non-refundable and not covered by store credit unless otherwise stated

 

6. Chargebacks & Payment Disputes

Customers agree to contact Primus Quartz LLC directly to resolve any issues before initiating a chargeback or payment dispute.

Unjustified chargebacks may result in:

• Order refusal

• Store credit denial

• Permanent restriction from future purchases

 

7. Agreement to Policy

By placing an order with Primus Quartz LLC, you confirm that you have read, understood, and agreed to this Returns & Store Credit Policy, along with our Terms & Conditions, Shipping Policy, and Product Disclaimer.

 

8. Contact

For questions regarding this policy, please contact:

Primus Quartz LLC
Email: contact@primusquartz.com
Website: www.primusquartz.com

Last updated: 1-29-26

This Cookie Policy explains how Primus Quartz LLC (“Primus Quartz,” “we,” “us,” or “our”) uses cookies and similar technologies on www.primusquartz.com (the “Site”).

By using our Site, you consent to the use of cookies as described in this policy.

 

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve performance, and enhance user experience.

Cookies may be:

• Session cookies (deleted when you close your browser)

• Persistent cookies (stored for a set period of time)

 

2. How We Use Cookies

We use cookies and similar technologies to:

• Enable core website functionality

• Maintain site security

• Improve performance and user experience

• Understand how visitors interact with the Site

• Support analytics and site optimization

Cookies help us ensure the Site works reliably and efficiently.

 

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the Site to function properly and cannot be disabled through our systems. They include cookies required for:

• Page navigation

• Secure checkout

• Order processing

• Fraud prevention

 

Performance & Analytics Cookies

These cookies help us understand how visitors use the Site by collecting information such as:

• Pages visited

• Time spent on the Site

• Traffic sources

This data is aggregated and anonymized and used solely to improve website performance and usability.

 

Functional Cookies

These cookies allow the Site to remember choices you make, such as:

• Language preferences

• Region settings

• Previously entered information

They help provide a more personalized experience.

 

4. Third-Party Cookies

Our Site is hosted on Wix, which may place cookies necessary for platform functionality, security, and performance.

We may also use third-party services that set cookies, including:

• Analytics providers

• Payment processors during checkout (e.g., Stripe, Link)

These third parties have their own privacy and cookie policies governing their use of cookies.

Primus Quartz LLC does not control third-party cookies.

 

5. Managing Cookies

You can control or disable cookies through your browser settings. Please note:

• Disabling cookies may affect Site functionality

• Some features, including checkout and order processing, may not work properly without cookies

Instructions for managing cookies can be found in your browser’s help section.

 

6. Do Not Track Signals

Some browsers offer a “Do Not Track” feature. At this time, our Site does not respond to Do Not Track signals, as there is no consistent industry standard for compliance.

 

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or Site functionality. Updates will be posted on this page with a revised “Last updated” date.

 

8. Contact Us

If you have questions about our use of cookies or this policy, please contact:

Primus Quartz LLC
Email: contact@primusquartz.com
Website: www.primusquartz.com